On August 25th, our sales representative reached out again asking how the customer would like to proceed and again received no response.With still no response to us, the customer filed their complaint with the and a chargeback with Meritus Payment Solutions on August 26th. Our sales representative responded again on the same day stating we would refund all charges, but if the customer would like to continue with the order we would waive the processing fee and asked for clarification on which option the customer would like to pursue, to which the customer never responded. Our sales representative sent a reply the same day apologizing for the error and asked for a new payment form to be completed and explained we would void the transaction and charge the new method of payment.On August 9th the customer sent a request to our sales representative for the order to be canceled. They also stated they had not wanted the card on the invoice charged but they wanted to use a different card. Correspondence ended with the Product Design department on August 11th when the customer stated they had decided to source it through another company.Back August 5th the customer replied stating because the order was not 100% finalized due to the small changes needing to be made on the label they had not expected to be charged yet. Several emails were sent back and forth with the customer attempting to give us access to a file in Dropbox with the new label design but we were unable to access it each time. We then proceeded to charge the card they had noted on their approved invoice.The customer was in contact with our Product Design department beginning on August 5th. Our sale representative responded back stating that would be fine and to email our Product Design department and they would get that taken care of. The last four digits of the card and the name on the card are listed on the invoice to indicate which card we are charging.On August 4th our customer approved their invoice stating everything was good to go except for a few minor changes they would like to have done to the label. We do not charge a.Ĭredit card before the customer has given us the approval. It is our policy that all orders are paid in full up front, all refunds must be approved by an owner, and if it is the customer’s mistake we do not refund the processing fee. Our large network of experienced & verified lawyers are available to help.We received the following email and attachments from the business regarding this complaint. Take legal action by sending legal notice and filing a case in the consumer forum. Hundreds of companies are already registered at our platform and actively resolving customer issues. Use Voxya to connect to the right person in bigmuscles nutrition to resolve your issue quickly. Start social campaign against bigmuscles nutrition to get their attention on your complaint Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network. We have helped thousands of consumers find a resolution. We notify the appropriate authority in the company as soon as you file a complaint at Voxya. Arrange proofs like bills, payment receipts, pictures to support your complaintįind the contact details of bigmuscles nutrition to connect to the right authority. Keep record of all the emails, chat with customer supportĬ. Contact the customer support of bigmuscles nutrition firstī. Get refund / replacement / damages from bigmuscles nutritionīut before filing a complaint, you shouldĪ. Enter your personal information to create an accountĤ. Choose bigmuscles nutrition and write your complaint in detailģ. If you are not satisfied with bigmuscles nutrition, file a complaint now:Ģ. How to file a Complaint against bigmuscles nutrition? Access to a variety of goods or services at competitive prices. Protection from unfair or restrictive trade practices. Protection from hazardous goods and services. Information about the quantity, quality, purity, potency, price, and standard of goods or services. The Consumer Protection Act, 2019 provides below rights to the consumers: Get refund, replacement or compensation from bigmuscles nutrition by using Voxya now. Hire Lawyer to file Consumer Forum Case (New) In taking legal action and getting resolution :Ħ. If you want to complain about a problem that relates to bigmuscles nutrition, you have reached the right place.įile a Complaint now and let our experts help you How to resolve bigmuscles nutrition complaints online
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